Shipping Policy

Shipping Policy for Candylab Toys

Welcome to Candylab Toys! We appreciate your choice for your pet accessory needs. To ensure a smooth and timely delivery, please review our shipping policy below.

Order Processing Time and Delivery Period

Handling time is generally 1-2 business days for all shipments, unless the item is on pre-order. Orders received after 12:00pm Eastern Time are not processed and shipped until the next business day. International orders usually arrive in 4-10 business days depending on location. We also offer expedited international shipping options at a higher rate. Check out what your options are during your checkout process. If you have any questions about your shipping rate or options please submit your question before submitting your order. We would hate for your order to ship out before your question is answered!

Order Cut-Off Time

Orders must be placed before 12:00p.m. to be processed on the same business day. Orders placed after this time will be processed the next business day.

FOR US ORDERS

Shipped from our warehouse in Montgomery, PA. If your order is under 3lbs it will be typically shipped via USPS. If over 3lbs your order will be shipped via UPS. Specific service will be automatically chosen by our system when your order is processed, and depends on the size/weight of your order. If you prefer a certain carrier, we would be more than happy to accommodate. Please send us a note to littlehelper@candylabtoys.com before completing your order.

TAXES

All international shipments are subject to duties, taxes and clearing fees which you are responsible for paying – your orders are without sales-tax or VAT. If you refuse delivery, your package will be abandoned. Once abandoned, we can’t ship another package to you or issue a refund. Filling out your shipping address correctly is very important. A wrong address and package sent back will incur shipping charges back to USA on our account. A wrong address and package sent back will incur shipping charges back to USA on our account. If your parcel sits unclaimed and / or you have not answered our increasingly alarmed emails, there is a chance it will be sent back, or abandoned at destination. We would not be able to resend your order nor refund you in such a situation.

SHIPMENT RETURNED

If you enter an incorrect shipping address at checkout we are not responsible for the shipping charges to resend your order. We can either refund your order minus the original shipping cost or we can send you a payment link to cover the shipping charges to resend the items.

CONTACT INFORMATION:

Trade name: Candylab Toys

Phone number: +15126179188

Email: support@candylabtoys.store

Physical address: 174 Hudson St, New York, NY 10013, United States